1. Ask for Reviews
Before you can manage your reviews, you have to get them flowing. A reliable review acquisition method merely asks customers to leave a review after they’ve used your product or service. This request can be made in-person, by text, email, or social media, but we advise using all methods intermittently so that you can maximize your chances of being reviewed.
2. Respond To Reviews
When it comes to online review management, responding to customer feedback goes a long way in nurturing further business. Acknowledging customer reviews shows other potential consumers that your business would care about their opinions, potentially influencing their purchasing decisions.
3. Keep Track of Reviews
Carefully monitoring your reviews allows you to keep up-to-date information on how the public is perceiving your business. If there’s a sudden surge of negative reviews, review monitoring will enable you to find the problem and fix it quickly. Additionally, if using a monitoring tool, you can respond to reviews faster on multiple websites, providing a valuable tool for customer interaction.
4. Stay Professional
The most important thing to keep in mind when acknowledging reviews is keeping a calm, professional tone. No business can avoid receiving unfair reviews on occasion, but how you respond to those reviews (including whether or not you respond at all) can have a drastic effect on customer retention and conversion rates.
5. Utilize Feedback
Effective online review management means that you are exposed to many of your customers’ impressions about your business. This exposure allows you to improve upon your business practices by making it easy to find recurring complaints. Using feedback like this also bolsters customer relations by showing them that their opinions are acknowledged and can lead to actual change.
6. Encourage a High Review Rate
We recommend that, during review acquisition, you obtain as many reviews as you can. A high frequency of reviews allows for further opportunities to improve your business and makes your brand seem popular.
7. Seek Out Influencers
An excellent way to advertise your product or service to a large number of people very quickly is to reach out to influential people on social media. A review of your product on their channels can lead to a considerable boost in trust with potential customers because the recommendation comes from an authority figure.
At DaDigitalSense, we specialize in review acquisition. Contact best online reputation management Denver at 720.600.7337 to get details of our process which includes your special QRcode that helps you begin the conversation with your customers.